1. Order Amendment
If you need to amend your order (e.g., change the delivery date, timeslot, address, contact number, gift message, or flower selection), please contact us at least 24 hours before the scheduled delivery. Amendments are subject to availability and may incur additional charges.
How to amend: Please provide your order number and details of the changes you’d like to make. We will inform you whether the change is possible and confirm the updated order.
2. Order Cancellation
Early Cancellation (At Least 48 Hours): You may cancel your order at least 48 hours before the scheduled delivery date to receive a full refund, minus a 10% processing fee to cover administrative costs.
Cancellation Less Than 48 Hours: If you cancel your order less than 48 hours before the scheduled delivery, you will be eligible for a 50% refund of the order total. The 50% refund accounts for the perishable nature of the products and any costs already incurred.
Same-Day Cancellation: For orders that need to be canceled on the same day they are placed, you must contact us as soon as possible, and on the same day, to receive a full refund, minus a 10% processing fee to cover administrative costs. This applies to orders placed for delivery less than 48 hours.
Cancellation After Delivery Processed: Once the order has been processed or dispatched, cancellations cannot be accepted, and no refund will be issued.
How to Cancel: Please provide your order number and reason for cancellation at least 48 hours prior to the scheduled delivery for a full refund minus a 10% processing fee, or within 48 hours for a 50% refund. For orders placed and canceled on the same day, please contact us as soon as possible, or at least 3 hours before the start of the delivery time slot (whichever is later). We will process cancellations based on the timing and applicable refund.
3. Refund of Payment
Once your cancellation has been confirmed, the refund will be processed to the original payment method used for the order. Please note, the refund may take up to 21 business days to appear in your bank statement or account, depending on your bank provider.
To amend or cancel your order, please reach out to us directly via WhatsApp or email us at sales@smilingflora.com