By placing an order through our website, you agree to the following terms and conditions. Please read these terms carefully before completing your purchase.
For the purposes of these Terms and Conditions, the following terms shall have the meanings set forth below:
"Website" refers to https://smilingflora.com/, the online platform through which you can view, purchase, and order products from Smiling Flora.
"We", "Us", "Our" refers to Smiling Flora, the business that owns and operates the website.
"Customer", "You", "Your" refers to the person or entity placing an order on the website.
"Order" refers to the request made by you for the purchase of products through our website.
"Products" refers to the flowers, floral arrangements, gifts, and other items available for sale on the website.
"Delivery" refers to the act of shipping or delivering the products to the designated recipient.
"Terms" refers to the Terms and Conditions outlined in this document.
By placing an order on our website, you agree to provide accurate and complete information, including the correct recipient details (e.g., name, address, phone number, and delivery preferences) to ensure a smooth transaction and delivery process.
Orders are subject to acceptance by us. We reserve the right to refuse or cancel any order at our discretion.
You are responsible for verifying all details of your order (products, delivery address, date, etc.) before completing the purchase. Once you place an order, it cannot be amended or canceled unless the cancellation request is made at least 48 hours before the scheduled delivery date.
All prices on the website are listed in Singapore Dollar and are inclusive of applicable taxes (if applicable).
Payment for orders is processed at the time of checkout. We accept payments via Visa, Mastercard, Amex, Bank Transfer, Paylah & Paynow.
Prices, availability, and promotions may change without notice. If there is an issue with your order's payment, we will contact you directly to resolve it.
We offer delivery within Singapore. Please ensure that the delivery address you provide is correct. We are not responsible for delays or issues due to inaccurate address details.
Delivery fees and times are calculated at checkout and may vary depending on the delivery location and urgency.
We strive to fulfill delivery on the date selected during checkout. However, circumstances beyond our control (e.g., weather, traffic, or supply chain issues) may cause delays. We are not liable for such delays.
If you are not available at the time of delivery, we may leave the items with a neighbor or at a safe location, depending on the delivery instructions you provided.
All products displayed on the website are subject to availability. In the event a product becomes unavailable after you have placed an order, we will notify you immediately and offer either a substitute or a full refund.
While we make every effort to ensure product images, descriptions, and prices are accurate, there may be minor variations in appearance or color due to factors such as lighting, monitor settings, or flower availability.
We are committed to customer satisfaction. If there is a problem with your order (e.g., damaged goods, incorrect items), please contact us within 24 hours of delivery, and we will resolve the issue promptly.
Unfortunately, due to the perishable nature of our products, cancellations or changes to orders cannot be made once the order has been processed for dispatch.
You are responsible for checking and confirming the delivery details at checkout. We are not liable for any loss or issues caused by incorrect or incomplete information.
You agree to provide a valid email address and phone number to receive order confirmations and updates.
All content on this website, including images, text, logos, and branding, is the intellectual property of Smiling Flora and is protected by copyright laws. You may not use any part of our website’s content without written permission.
General Disclaimer: Smiling Flora makes no representations or warranties of any kind, express or implied, regarding the accuracy, completeness, reliability, or availability of the website or its contents. The use of the website is at your own risk.
Product Disclaimer: The colors, appearance, and packaging of products on the website may vary slightly due to natural variations in flowers, display settings, or other factors. We make every effort to represent our products accurately, but cannot guarantee that every detail will appear exactly as it does in the photographs or descriptions.
Limitation of Services: We cannot guarantee uninterrupted access to the website or the availability of products. Technical issues, maintenance, or unforeseen circumstances may cause temporary interruptions to the service.
Exclusion of Liability: To the fullest extent permitted by law, Smiling Flora shall not be liable for any direct, indirect, special, consequential, incidental, or punitive damages arising from the use of the website, the purchase of products, or any interactions with our website.
Maximum Liability: Our total liability, whether in contract, tort, or otherwise, shall not exceed the amount paid by you for the product that is the subject of the claim.
Third-Party Liability: We are not liable for any actions, services, or goods provided by third parties. Any external links or third-party services used on our website are solely for your convenience. We do not control or endorse such third-party websites and are not responsible for their content or practices.
By placing an order, you agree to our Privacy Policy, which explains how we collect, use, and protect your personal information. Please review it for details.
We reserve the right to update or modify these Terms and Conditions at any time. Any changes will be reflected on this page, with the date of the latest revision provided.
These Terms and Conditions are governed by the laws of Republic of Singapore and any disputes will be subject to the exclusive jurisdiction of the courts in Singapore.
If you have any questions about this Terms and Conditions, you can contact us:
By email: sales@smilingflora.com
By visiting this page on our website: https://smilingflora.com/pages/contact-us